FAQs
General Questions – Manuka Honey
Q: Where are PORRO Manuka Honey made?
All PORRO Manuka Honey products are made in New Zealand in our own approved facility, all raw ingredients are tested prior to use. All honey is then rigorously tested before being sent out of our manufacturing plant. This gives PORRO complete confidence in providing a high-quality manuka honey which is 100% New Zealand made.
Q: What does UMF™ & MGO™ mean?
UMF and MGO ratings are both used to indicate the potency and strength of Manuka honey. UMF stands for ‘Unique Manuka Factor’. Manuka Honey is independently tested in an accredited laboratory for its antibacterial UMF®. The UMF rating system was developed to measure the activity level of Manuka Honeys. MGO ratings refer to the level of Methyglyoxal in the honey. Methyglyoxal is a marker of Manuka honey but it does not cause the non-peroxide activity. The higher the MGO™ rating in Manuka honey the higher the level of anti-bacterial activity in the honey.
Q: Why is Manuka Honey more expensive than other kinds of honey?
Manuka Honey contains unique properties making it highly sought after by consumers around the world. It is unique to New Zealand and there is a limited amount produced every year making it hard to come by. The Manuka bush is very sensitive to weather conditions and some years it won't produce any honey at all.
Q: Why does honey’s colour and texture vary?
Honey is a natural product, influenced by seasonal and regional conditions. Some areas produce paler honey than others. Like a good wine, honey will grow in flavour and darken with age.
Q: Why do you pack in plastic jars?
Our jars are specifically designed to protect Manuka Honey from UV rays which can harm the UMF rating. There is less risk of the honey getting damaged when shipped domestically and internationally.
Our pots are made of a highly recyclable PET which reduces environmental impact.
Q: What is added to PORRO honey?
PORRO Manuka honeys are pure with no additives.
Q: How to store PORRO Manuka Honey?
Store honey at room temperature – your kitchen counter or pantry shelf is ideal and away from direct sunlight. Storing honey in the refrigerator accelerates the honey’s crystallization. If your honey crystallizes, simply place the honey jar in warm water and stir until the crystals dissolve, or place the honey container into near boiling water that has been removed from the heat: 1. Bring a pan of water to a boil 2. Turn off the heat 3. Place the honey container in the water with cap open 4. Leave until both have cooled 5. Repeat as needed
Q: Can children take Manuka Honey?
We do not recommend that manuka honey be given to children under the age of 12 months.
General Questions – Online Payment
Q: How can I change something in my order?
If you need to change something your order, please contact us immediately. We usually process orders within 2-4 hours, and once we have processed your order, we will be unable to make any changes.
Q: How can I pay for my order?
We accept Visa, MasterCard, and American Express credit and debit cards for your convenience.
Q: Can I track my order?
Yes, you can! After placing your order, you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.
Q: How long will my order take to be delivered?
Delivery times will depend on your location. Once payment is confirmed your order will be packaged. Delivery can be expected within 10 business days.
Q: Can I return an item?
Please visit our Shipping & Returns page for more information.
Health & Nutrition
Q: Is honey allergic?
Honey is a wholesome product created in a natural process by honeybees and therefore contains bee products. If you are unsure, please seek medical advice from your local healthcare practitioner.
Q: Is Honey Gluten Free?
Honey naturally does not contain gluten. Honey is a wholesome product made by honeybees from the nectar of manuka flowers. The nectar, from which the honey is produced, does not contain any gluten.
Q: Does honey have trans-fat?
Honey is a wholesome product produced by bees from the nectar of flowers. Honey is predominantly carbohydrate and does not contain any fat. Because no fat is present, there can be no trans-fat.
